Your conversation with Silver Cloud Air

How to book

EMPLOYEE

SALESTEAM

CUSTOMER

Hello, this is Silver Cloud Air. How can I help you?

Salesteam

Hello, I’d like to book a private jet to Paris for Monday the 10th. I’m returning two days later, on the 12th. Is a plane free on these dates?

Customer

Thank you for your enquiry. I’ll need to start by asking you three questions: where do you want to fly from, with how many passengers, and at what time of the day?

Salesteam

There are three of us and we’d like to take off from Düsseldorf in the early morning. If possible, returning in the afternoon of the 12th.

Customer

One moment please – I’ll just look to see what we have available.

Salesteam

Thank you. I’ll wait.

Customer

For these dates, we can offer you our Cessna Citation CJ or our larger Citation XLS+ jet. Both are available for both outbound and inbound flights.

Salesteam

OK, thanks. What’s the main difference between them?

Customer

The XLS+ has more space. Its cabin height varies, as do the number of seats. It also has more equipment – for example, an auxiliary power unit means it’s possible to heat or cool the aircraft before take-off.

Salesteam

So the CJ would be the cheaper option?

Customer

Yes. It can seat five to six people, though, and also has plenty of space for luggage.

Salesteam

Is it more expensive if more than three people actually come along?

Customer

No, the price is the same, even if more people are carried on board. To avoid delays, however, we do need to receive the passport details of all travellers prior to check-in.

Salesteam

Fine, then I think I’d like to book the CJ.

Customer

Lovely, I’ll do that for you. Do you have any special requirements for on-board catering or any pets you want to take?

Salesteam

No, none.

Customer

Then I’ll prepare a quotation and order confirmation for you and send you them by email.

Salesteam

Thank you very much. I’ll sign and return the order confirmation as soon as I receive it.

Customer

After that, you’ll be sent an invoice and the flight briefing containing full information on the crew and the aircraft – including all times.

Salesteam

Many thanks for your help.

Customer

You’re welcome. Thank you for booking with us. I wish you a very pleasant journey with Silver Cloud Air.

Salesteam

Available 24/7

Get in touch

We’re very clear about what we value on our flights: top safety standards, maximum comfort, and outstanding flexibility. You’re sure to notice this in the advice and care we give all our passengers, from initial contact with our friendly office staff to the flight with our excellently trained crews. You can reach us at any time – and we look forward to hearing from you.

Janet Stadler

Sales & Flight Support +49 6232 68491 - 0 info@silver-cloud-air.com

Sabine Haber Cuña

Sales & Flight Support +49 6232 68491 - 0 info@silver-cloud-air.com

Justine Doumenge

Sales & Flight Support +49 6232 68491 - 0 info@silver-cloud-air.com